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ION Rewards PRIVI

 


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Members need to transfer ION+ Points into Carpark $ to enjoy carpark benefits. Please scroll down for terms and conditions.

For ION+ Rewards privileges, please click here.

 

Frequently Asked Questions (FAQ) 

1. What is the Enhanced ION+ Rewards Programme?

The enhanced ION+ Rewards programme is a cardless rewards system launched on 10 November 2014 with the following new features

  • A virtual membership card, which is available for download from the enhanced ION Orchard Mobile Application, replaces the physical ION+ Rewards membership card

  • Shoppers can now sign up for ION+ Rewards membership with no minimum spend

  • The ION+ Rewards membership is now a lifetime membership with no expiry

  • ION+ Rewards Members earn ION+ Points for every $100 spent

  • ION+ Points do not expire

  • ION+ Rewards Members can now choose to exchange their ION+ Points for shopping vouchers or transfer the ION+ Points to Carpark $ to enjoy the carpark benefit

  • ION+ Rewards Members now enjoy greater convenience - receipts can be uploaded to earn ION+ Points via the enhanced ION Orchard Mobile Application and/or new Self-Service Kiosks located at various locations around the mall

  • ION+ Rewards Members now enjoy 4-hour complimentary Wifi access at ION Orchard daily

2. What is the maximum number of ION+ Points that I can earn in a single day?

Members earn 5 ION+ Points for the first $100 spent per day (maximum 4 same-day receipts), and 1 ION+ Point for subsequent $100 spent on the same day. Multiple submissions in a single day are allowed, subject to a maximum of 4 same-day receipts per submission.

Amount spent

ION+ Points

ION+ Rewards

IONPRIVI

First $100 per day 5 10
Every subsequent $100 on same day 1 2

Note: Members can accumulate up to a maximum 5,000 points at any one time.

3. How does the enhanced ION Orchard Mobile Application and Self-Service Kiosks work?

  • Members can download the enhanced ION Orchard Mobile App and log in to their online account via the ION+ Rewards tab

  • Members can also log in to their online account via any of the Self-Service Kiosks

  • The Mobile App and Self-Service Kiosks feature the below functions:

(a)  New ION+ Rewards membership registration

(b)  Activate ION+ Rewards online account

(c)  Edit ION+ Rewards membership profile

(d)  Scan and upload receipts to earn ION+ Points

(e)  Transfer ION+ Points to Carpark $ to enjoy the carpark benefit

(f)  Manage In-Vehicle Unit No.

(g)  Check past spending and redemption history

 

4. If my ION+ Points were earned before 10 November 2014, will they expire?

All ION+ Points (earned before or after 10 November 2014) do not expire.

5. If I signed up for my ION+ Rewards Membership before 10 November 2014, do I get to enjoy lifetime membership?

All ION+ Rewards Members (who signed up before or after 10 November 2014) get to enjoy lifetime membership.

6. Can I earn ION+ Points for my past receipts?

ION+ Points can be awarded for receipts submitted within 7 days of purchase.

7. If I have receipts that are given to me, can I use it to earn ION+ Points?

ION+ Points can only be awarded for your personal purchases. If any member is found using receipts other than their own purchases to earn/accumulate points, ION Orchard reserves the right to terminate their membership.

8. What is the validity of my ION+ Points? Is there a cut-off date for redemption of points?

ION+ Points do not expire.

9. How do I check my ION+ Points balance?

Members can check their points balance via the Concierge, ION Orchard Mobile App or Self-Service Kiosks.

10. How long does it take for the ION+ Points to be updated?

ION+ Points are awarded instantaneously upon updating of spend via the Concierge, or within 3 working days via the ION Orchard Mobile App or Self-Service Kiosks.

11. Can I transfer my ION+ Points to another member?

No. Transferring of ION+ Points between members is not allowed.

12. Can I redeem for vouchers with my ION+ Points?

Yes. ION+ Points can be redeemed for shopping vouchers at L1 Concierge, ION Orchard (10am – 10pm daily).

No. of points

Value of Shopping Vouchers

100 points $30 shopping voucher
300 points $100 shopping voucher
500 points $200 shopping voucher

Note: Exchange of shopping vouchers is capped at $1,000 shopping vouchers per calendar year.

13. What is the maximum amount of Carpark $ I can redeem in a single day?

Members can transfer ION+ Points to Carpark $ to enjoy the carpark benefit.

Carpark $

Carpark benefit

1 point = 1 Carpark $ Capped at $8.00 per visit

Terms and conditions

1. MEMBERSHIP & ELIGIBILITY

1.1 Subject to ION Orchard’s sole and absolute discretion, the shopper is eligible to sign up as a member under ION+ Rewards programme.

1.2 ION+ Rewards programme is a lifetime membership.

2. GENERAL

2.1 The ION+ Rewards programme (“Programme”) is a cardless rewards system with a virtual membership card (“Card”). The Card can be downloaded and installed from the ION Orchard Mobile Application (“Mobile App”), currently available on iOS and Android operating systems, followed by signing up and activation of the same.

2.2 The Programme and its membership are subject to the latest edition of the terms and conditions herein as may be amended and revised by ION Orchard from time to time which latest edition can be found at ION Orchard’s website at www.ionorchard.com and shall prevail over and supercede all previous editions of terms and conditions. By applying for membership under the Programme, the member (“Member”) has accepted all the terms and conditions herein. The Card allows the Member to manage their membership account via the Mobile App and the Self-Service Kiosks located within ION Orchard.

2.3 Applicants for the Programme membership must be at least 18 years of age. The Card may only be used at ION Orchard and its retail stores. The Card is not transferable and is issued for use solely by the Member only. The Card shall remain valid until the membership is terminated by ION Orchard or the Member.

2.4 To enjoy exclusive membership privileges under the Programme, the Member must present a valid Card on his mobile device. ION Orchard will not be responsible for verifying the identity of the user of the Card and will not be liable for any loss, damage, theft or unauthorised use of the Card.

2.5 For all redemption and/or update of purchases, the Member can upload images of his original receipt(s) via the Mobile App, at the Self-Service Kiosks or by personally presenting a valid Card on his mobile device and original receipt(s) at any ION Orchard Concierge counter (B3 / L1 / L2 / L4 of ION Orchard) between 10am and 10pm daily.

2.6 Any privilege or benefit conferred by the participating stores under the Programme may be unavailable, suspended, varied or withdrawn by the participating stores at any time without specifying any reason and without any prior notice. ION Orchard shall not be liable for any refusal by the participating stores to confer any offers or benefits under this Programme for any reason whatsoever.

2.7 The Member warrants that his personal particulars registered with ION Orchard are true and correct. The Member must promptly update ION Orchard any change in his personal particulars (including but not limited to a change in email address and contact numbers) via the Mobile App, at the Self-Service Kiosks or by personally presenting a valid Card on his mobile device at any ION Orchard Concierge counters (B3 / L1 / L2 / L4 of ION Orchard) between 10am and 10pm daily.

2.8 Notwithstanding and without prejudice to any of the terms and conditions herein, ION Orchard reserves the right to refuse, amend, modify, withdraw and/or terminate any membership and any of the benefits and privileges in connection with the membership, and any of these terms and conditions at its sole and absolute discretion and without any liability to any party or any prior notice.

2.9 The Member is deemed to have read, understood, and accepted these terms and conditions by participating in the Programme.

2.10 Upon the cessation or termination of the membership under this Programme, the Member shall forfeit all rights, benefits and privileges under the Programme including his ION+ Points and Carpark $ without any compensation payable to him and without any liability on the part of ION Orchard and the Member accepts that ION Orchard shall be fully discharged and released from all its obligations under the Programme.

3. ION+ POINTS

3.1 ION+ Points can only be awarded upon registration of purchases made within 7 days of such purchases by the Member with a valid membership only.

3.2 To earn ION+ Points, the Member shall register his purchases by uploading the images of original receipt(s) via the Mobile App or at the Self-Service Kiosks or by personally presenting a valid Card on his mobile device and original receipt(s) at any ION Orchard Concierge counters (B3 / L1 / L2 / L4 of ION Orchard) between 10am and 10pm daily.

3.3 In the event that the Member is to register his purchases after the expiry of 7 days from the date of such purchases or appeal to ION Orchard to accept such out-of-time registration of purchases, ION Orchard may in its sole and unfettered discretion accept or reject such out-of-time registration of purchases or appeal on a case by case and non-obligatory basis. ION Orchard’s decision herein shall be final and conclusive and binding upon the Member.

3.4 ION+ Points will be awarded for every aggregate minimum spend of $100 nett (subject to a maximum of 4 same-day receipts for each submission) at ION Orchard only. Multiple submissions in a single day are allowed, subject to a maximum of 4 same-day receipts per submission.

Amount spent

ION+ Points 

First $100 per day 5
Every subsequent $100 on same day 1

Note: The Member can accumulate up to a maximum of 5,000 points at any one time.

3.5 Receipt(s) for SISTIC transactions, bill payments, Money Changer transactions, Singapore Airlines Service Centre, The Oaks Cellar, instalment slips, cash cards or gift cards top-ups, CapitaVoucher / tenant’s voucher / gift cards purchases and/or from stores not located in ION Orchard at the time of purchases, will not be accepted for redemption, update of purchases and/or earning of ION+ Points.

3.6 Receipt(s) for deposit placement, order placement, instalment payment, VIP Packages and payment using tenant / credit card loyalty points, will not be accepted for redemption, update of purchases and/or earning of ION+ Points.

3.7 Photo ID, credit card, corresponding NETS and/or credit card transaction slip(s) may be required for verification purposes when necessary. Only nett or actual amount paid for purchases will be accepted.

3.8 ION+ Points will not be awarded until receipt is determined to be valid. ION Orchard may reject any receipt as invalid at its sole discretion, and any such decisions by it shall be considered final, conclusive and binding upon the Member.

3.9 ION Orchard may cancel and/or delete and/or otherwise deduct ION+ Points that have already been credited into the Member’s Account in its absolute discretion.

3.10 ION Orchard may delay crediting ION+ Points into the Member’s Account until it has verified to its satisfaction that ION+ Points were not credited into the Member’s Account in breach of any of these terms and conditions.

3.11 Currently, there are no expiry dates for ION+ Points.

3.12 ION+ Points are neither transferable nor exchangeable for cash, in part or in full, at any time.

3.13 The Member can convert ION+ Points into Carpark $ (refer to Point (5) “Use Carpark $ For Carpark Benefit”) via the ION Orchard Mobile App, at Self-Service Kiosks or at any ION Orchard Concierge counters (B3 / L1 / L2 / L4 of ION Orchard) between 10am and 10pm daily.

4. USE OF ION+ POINTS FOR VOUCHER REDEMPTION

4.1 ION+ Points can be used to redeem shopping vouchers. The maximum combined value of shopping vouchers redeemable per Member in a calendar year is $1,000.

Number of ION+ Points

Value of Shopping Vouchers redeemable

100 ION+ Points $30 shopping vouchers
300 ION+ Points $100 shopping vouchers
500 ION+ Points $200 shopping vouchers

4.2 Shopping vouchers are available for redemption only at L1 Concierge counter at ION Orchard between 10am and 10pm daily, subject to availability.

4.3 Shopping vouchers are not exchangeable for cash, ION+ Points, Carpark $ and/or any other redemption items. Any requests for refund and/or replacement of shopping vouchers will not be entertained.

4.4 The number of ION+ Points required for redemption of the respective shopping voucher shall be determined by ION Orchard. For the avoidance of doubt, ION Orchard may at its sole and absolute discretion and from time to time amend the number of ION+ Points required for the redemption of shopping vouchers without prior notice to the Member.

4.5 To the maximum extent permitted under applicable laws, ION Orchard does not make any warranty or representation in relation to any products or services offered in shopping vouchers and shall not accept any liability in respect of any such shopping vouchers.

4.6 Any dispute arising from or relating to the goods and services received from the use of any shopping voucher shall be strictly between the Member and the supplier of such goods and services and shall be settled between them. ION Orchard shall not be liable for any claims arising from or relating to the use of shopping vouchers or to the redemption process.

5. USE OF CARPARK $ FOR CARPARK BENEFIT 

5.1 Carpark $ can be used to redeem parking benefit at ION Orchard’s car park.

5.2 The Member must convert their ION+ Points to Carpark $ to enjoy the carpark benefit. Carpark$ is not transferrable back to ION+ Points.

Carpark $

ION+ Rewards

1 ION+ point = 1 Carpark $ Capped at a maximum $8.00 per visit

5.3 Subject to the terms and conditions herein, Carpark $ available will be automatically deducted, for the benefit of the vehicle bearing the registered In-Vehicle Unit (“IU”) number as submitted by the Member to ION Orchard, and be used towards paying the applicable parking charges or part thereof (as the case may be) upon the vehicle bearing the registered IU number exiting the carpark gantry. If there are insufficient Carpark $, the balance parking charges will be deducted from the cashcard in the registered IU.

5.4 In the event that ION Orchard’s carpark redemption system is out of service, the Member’s Carpark $ will not be deducted and any applicable parking charges will be deducted from the cashcard in the registered IU.

5.5 Any balance Carpark $ can be accumulated for redemption during subsequent visits.

5.6 Each member is allowed to activate ONE (01) IU number only, and sharing of IU number between Members is strictly not allowed.

5.7 This carpark benefit scheme is open to locally registered vehicle with a valid IU number only.

6. 2X ION+ POINTS IN MEMBER’S BIRTHDAY MONTH

6.1 All ION+ Rewards Members earn 2X ION+ Points on the first $100 spent in the birthday month.

Amount spent

ION+ Points Awarded

First $100 spent in the birthday month 10
Every subsequent $100 on same day 1


Bonus ION+ Points will be credited into the member’s account automatically upon the receipt submission.

7. COMPLIMENTARY WIFI ACCESS

7.1 The Member can enjoy 4-hour complimentary Wifi access at ION Orchard daily on a maximum of 3 devices within the mall.

7.2 The use of complimentary wifi is governed by the Wifi Terms and Conditions.

8. PERSONAL DATA

8.1 The Member provides his personal data for registration for membership and for participation, subject to the terms and conditions herein, in redemption activities to exchange ION+ Points earned for rewards in the form of shopping vouchers, parking benefit and other benefits and further to be contacted in connection with such redemption activities.

8.2 The Member further agrees to provide his personal data so as to receive emails, mails or other forms of communication in connection with ION Orchard’s latest promotions, activities and/or events.

8.3 The Member agrees to have his personal data kept in ION Orchard’s database for:

    (a) Easy retrieval via the Mobile App, at the Self-Service Kiosks or at any ION Orchard Concierge counters when the Member participates in redemption activities, promotions or any other events or activities of ION Orchard.

    (b) Participation in future activities, events or promotions of ION Orchard and to be contacted in connection with the same.

8.4 The Member gives his consent and authorisation to ION Orchard to retain, use and disclose his personal data in connection with the purposes stated in clauses 8.1, 8.2 and 8.3 herein.

9. INDEMNITY

9.1 ION Orchard shall not be liable in any way:

    (a) For any malfunction, defect or error in any terminal or other data processing equipment, software, app or system used to process the Card transactions whether belonging to or operated by ION Orchard, retailers at ION Orchard or any other persons;

    (b) For any delay or failure in processing the Card transactions by reason of any electronic, mechanical system, data processing or telecommunication defects or failures, act of God, civil disturbances or any event outside the control of ION Orchard or its servants, agents or contractors;

    (c) For any damage to or loss of or inability to retrieve any data or information that maybe stored in the Card or corruption of any such data or information, howsoever caused; and/or

    (d) For any fraud in relation to the Card perpetrated on ION Orchard or any of ION Orchard’s employees, servants, agents or contractors.

    (e) For any loss, damage, costs and expenses in respect of or arising out of the Member’s failure to update his personal data or information or the administration and management of the Programme and membership by ION Orchard including but not limited to incorrect or inaccurate accrual of ION+ Points or redemption of any benefits and privileges.

9.2 The Member shall fully indemnify and keep indemnified ION Orchard against all claims, demands, action, proceedings, liability, losses, damages, costs and expenses of any nature (including legal costs on an indemnity basis) incurred or sustained by ION Orchard directly or indirectly by reason of or in connection with these terms and conditions, including without limitations:

    (a) Any use or misuse of the Card; and

    (b) Any breach of any of these terms and conditions on the part of the Member.

10. MISCELLANEOUS

10.1 For the purposes of these terms and conditions, “ION Orchard” shall include Orchard Turn Retail Investment Pte Ltd and Orchard Turn Developments Pte Ltd and may refer to the ION Orchard, as the case may be.

10.2 ION Orchard’s decisions on all matters relating to or in connection with the use of the Card, including but not limited to the privileges and redemption of benefits, shall be final and binding on the Member and no correspondence shall be entertained.

10.3 A person who is not a Member or a party to these terms and conditions has no rights under the Contracts (Rights of Thirds Parties) Act (Chapter 53B) to enforce any of the terms and conditions herein.

10.4 These terms and conditions shall be governed by and construed in accordance with the laws of Singapore and the Member agrees to submit to the non-exclusive jurisdiction of the courts of Singapore.

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CONTACT

  • 2 Orchard Turn Singapore 238801
  • Tel: +65 62388228
    Open Daily: 10am - 10pm
  • customercare@ionorchard.com.sg

Orchard Turn Retail Investment Pte Ltd [A joint venture company between CapitaLand Mall Asia & Sun Hung Kai Properties]

© 2016 ION Orchard. All Rights Reserved.
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