For ION+ Rewards privileges, please click here.
Frequently Asked Questions (FAQ)
1. What is the enhanced ION+ Rewards Programme?
The ION+ Rewards programme is enhanced from 05 June 2017 with the following enhancements:
Redemption of shopping vouchers using ION+ Points is simplified from multi-tiers to a single tier
Value of ION+ Points and Carpark $ is now standardized
Members can now earn 2X ION+ Points on the first successful submission in their Birthday Month
ION+ Points will expire on a half-year fixed cycle with 3 months grace period basis
2. What is the value of shopping vouchers I can redeem with my ION+ Points?
ION+ Points can be redeemed for shopping vouchers at L1 Concierge, ION Orchard (10am – 10pm daily), subject to availability.
From 5 Jun 2017, you can redeem $40 shopping vouchers with 100 ION+ Points.
No. of ION+ Points
Value of Shopping Vouchers
100 ION+ Points
$40 shopping voucher
Note: Redemption of shopping vouchers is capped at $1,000 shopping vouchers per Member per calendar year.
3. What privileges do I enjoy in my Birthday month?
From 5 Jun 2017, all ION+ Rewards Members earn 2X ION+ Points on their first successful submission in their birthday month. Bonus ION+ Points will be credited into the member’s account automatically upon the receipt submission.
ION+ Points Awarded
First $100 spent in the birthday month
Every subsequent $100 spent on same day
4. What is the new value of Carpark $?
From 5 Jun 2017, the value of 1 ION+ Point = $0.40 Carpark $.
The value of Carpark $ earned before 5 June 2017 remains unchanged.
1 ION+ Point = $0.40 Carpark $
Capped at $8.00 per visit
Note: Carpark $ is not transferrable back to ION+ Points.
5. ION+ Points will expire on a half-year fixed cycle with 3 months grace period. What does that mean?
From 5 Jun 2017, ION+ Points will expire on a half year fixed cycle. Members will be given a 3 months grace period to redeem their expired ION+ Points.
- ION+ Points earned from 1 January to 30 June expires on 31 December the same year and will be converted into Grace Points and must be redeemed by 31 March the following year.
- ION+ Points earned from 1 July to 31 December expires on 30 June the next year and will be converted into Grace Points and must be redeemed by 30 September the same year.
- ION+ Points validity will not be extended beyond the 3 months grace period.
6. If my ION+ Points were earned before this programme enhancement, when will they expire?
All ION+ Points earned before the programme enhancement will expire on 31 December 2017 and must be redeemed by 31 March 2018.
7. What is the maximum number of ION+ Points that I can earn in a single day?
Members earn 5 ION+ Points for the first $100 spent per day (maximum 4 same-day receipts), and 1 ION+ Point for subsequent $100 spent on the same day. Multiple submissions in a single day are allowed, subject to a maximum of 4 same-day receipts per submission. Members can accumulate up to a maximum of 5,000 points at any one time.
8. How does the ION Orchard Mobile Application and Self-Service Kiosks work?
- Members can download the enhanced ION Orchard Mobile App and log in to their online account via the ION+ Rewards tab.
- Members can also log in to their online account via any of the Self-Service Kiosks located at L4, L1 and B3 of ION Orchard.
- The Mobile App and Self-Service Kiosks feature the below functions:
(a) New ION+ Rewards membership registration
(b) Activate ION+ Rewards online account
(c) Edit ION+ Rewards membership profile
(d) Scan and upload receipts to earn ION+ Points
(e) Transfer ION+ Points to Carpark $ to enjoy the carpark benefit
(f) Manage In-Vehicle Unit No.
9. Can I earn ION+ Points for my past receipts?
ION+ Points can be awarded for receipts submitted within 7 days of Purchase.
10. If I have receipts that are given to me, can I use it to earn ION+ Points?
ION+ Points can only be awarded for your personal purchases. If any Member is found using receipts other than their own purchases to earn/accumulate ION+ Points, ION Orchard reserves the right to terminate their membership.
11. How do I check my ION+ Points balance?
Members can check their points balance via the ION Orchard Mobile App, Self-Service Kiosks located at L4, L1 and B3 of ION Orchard or Concierge.
12. How long does it take for the ION+ Points to be updated?
ION+ Points are awarded within 3 to 5 working days via the ION Orchard Mobile App and Self-Service Kiosks or upon updating of spend via the Concierge counters.
13. Can I transfer my ION+ Points and Carpark $ to another Member?
No. Transferring of ION+ Points and Carpark $ between Members is not allowed.
Terms and Conditions
1. MEMBERSHIP & ELIGIBILITY
1.1 Subject to ION Orchard's sole and absolute discretion and the terms and conditions herein ("Terms and Conditions"), the shopper is eligible to sign up as a member under ION⁺ Rewards programme ("Member").
1.2 ION+ Rewards programme (“Programme”) is a lifetime membership.
2.1 The Programme is a cardless rewards system with a virtual membership card ("Card"). The Card can be downloaded and installed from the ION Orchard Mobile Application ("Mobile App"), currently available on iOS and Android operating systems, followed by signing up and activation of the same.
2.2 The Programme and its membership are subject to the latest edition of the Terms and Conditions herein as may be amended, revised, varied or supplemented by ION Orchard from time to time which latest edition can be found at ION Orchard's website at www.ionorchard.com and shall prevail over and supersede all previous editions of Terms and Conditions. By applying for membership under the Programme, the Member is deemed to have read, understood and accepted all the Terms and Conditions herein. The Card allows the Member to manage their membership account via the Mobile App and the self-service kiosks located within ION Orchard ("Self-Service Kiosks").
2.3 Applicants for the Programme membership must be at least 18 years of age. The Card may only be used at ION Orchard and its retail stores. The Card is not transferable and is issued for use solely by the Member only. The Card shall remain valid until the membership is terminated by ION Orchard or the Member. Misuse of the Card or the Programme privileges may result in immediate termination or suspension of membership or withdrawal of privileges.
2.4 To enjoy exclusive membership privileges under the Programme, the Member must present a valid Card on his mobile device. ION Orchard will not be responsible for verifying the identity of the user of the Card and will not be liable for any loss, damage, theft or unauthorised use of the Card.
2.5 For all redemption and/or update of purchases from participating stores ("Qualifying Purchases"), the Member can upload images of his original receipt(s) via the Mobile App, at the Self-Service Kiosks or by personally presenting a valid Card on his mobile device and original receipt(s) at any ION Orchard Concierge counter (B3 / L1 / L2 / L4 of ION Orchard) between 10am and 10pm daily.
2.6 Any privilege or benefit conferred by the participating stores under the Programme may be unavailable, suspended, varied or withdrawn by the participating stores at any time without specifying any reason and without any prior notice. ION Orchard shall not be liable for any refusal by the participating stores to confer any offers or benefits under this Programme for any reason whatsoever.
2.7 The Member warrants that his personal particulars registered with ION Orchard are true and correct. The Member must promptly update ION Orchard any change in his personal particulars (including but not limited to a change in email address and contact numbers) via the Mobile App, at the Self-Service Kiosks or by personally presenting a valid Card on his mobile device at any ION Orchard Concierge counters (B3 / L1 / L2 / L4 of ION Orchard) between 10am and 10pm daily.
2.8 Notwithstanding and without prejudice to any of the Terms and Conditions herein, ION Orchard reserves the right to refuse, suspend amend, modify, withdraw and/or terminate any membership (including a lifetime membership), modify the Programme structure and any of the benefits and privileges in connection with the membership, and amend, revise, vary or supplement any of these Terms and Conditions at its sole and absolute discretion and without any liability to any party or any prior notice.
2.9 The Member's continued participation under the Programme and use of the Card after any change to the Programme, benefits, privileges or the Terms and Conditions shall constitute continued acceptance and affirmative agreement by the Member to the amended or modified Terms and Conditions. ION Orchard shall not in any event be liable for any loss or damage resulting from amendments or modifications to the Programme or these Terms and Conditions.
2.10 Upon the cessation or termination of the membership under this Programme for any reason whatsoever, the Member shall forfeit all rights, benefits and privileges under the Programme including his ION⁺ Points and Carpark $ without any compensation payable to him and without any liability on the part of ION Orchard and the Member accepts that ION Orchard shall be fully discharged and released from all its obligations under the Programme.
3. ION+ POINTS
3.1 ION⁺ Points can only be awarded upon registration of Qualifying Purchases made within 7 days of such Qualifying Purchases by the Member with a valid membership only.
3.2 To earn ION⁺ Points, the Member shall register his Qualifying Purchases by uploading the images of original receipt(s) via the Mobile App or at the Self-Service Kiosks or by personally presenting original receipt(s) at any ION Orchard Concierge counters (B3 / L1 / L2 / L4 of ION Orchard) between 10am and 10pm daily.
3.3 In the event that the Member is to register his Qualifying Purchases after the expiry of 7 days from the date of such purchases or appeal to ION Orchard to accept such out-of-time registration of Qualifying Purchases, ION Orchard may in its sole and unfettered discretion accept or reject such out-of-time registration of Qualifying Purchases or appeal on a case by case and non-obligatory basis. ION Orchard's decision herein shall be final and conclusive and binding upon the Member.
3.4 ION⁺ Points will be awarded for every aggregate minimum spend of $100 nett (subject to a maximum of 4 same-day receipts for each submission) at ION Orchard only. Multiple submissions in a single day are allowed, subject to a maximum of 4 same-day receipts per submission.
IONPRIVI / IONPRIVI ELITE / The 100
|First $100 per day||5||10|
|Every subsequent $100 on the same day||1||2|
Note: ION⁺ Rewards and IONPRIVI Members can accumulate up to a maximum of 5,000 points at any one time. IONPRIVI ELITE and The 100 Members can accumulate up to a maximum of 20,000 points at any one time.
3.5 Receipt(s) for SISTIC transactions, bill payments, Money Changer transactions, Singapore Airlines Service Centre, The Oaks Cellar, Davidoff of Geneva, instalment slips, cash cards or gift cards top-ups, CapitaVoucher / tenant's voucher / gift cards purchases and/or from stores not located in ION Orchard at the time of purchases, will not be accepted for redemption, update of purchases and/or earning of ION⁺ Points.
3.6 Receipt(s) for deposit placement, order placement, instalment payment, VIP Packages and payment using tenant / credit card loyalty points, will not be accepted for redemption, update of purchases and/or earning of ION⁺ Points.
3.7 Photo ID, credit card, corresponding NETS and/or credit card transaction slip(s) may be required for verification purposes when necessary. Only nett or actual amount paid for Qualifying Purchases will be accepted. For the avoidance of doubt, ION⁺ Points are not earned on government taxes and service charges.
3.8 ION⁺ Points will not be awarded until receipt submitted is determined to be valid. ION Orchard may reject any receipt as invalid at its sole discretion, and any such decisions by it shall be considered final, conclusive and binding upon the Member.
3.9 ION Orchard may cancel and/or delete and/or otherwise deduct:
a. ION⁺ Points which were awarded for Qualifying Purchases which have been subsequently returned by the Member (resulting in the whole or part of the sale amount refunded or reversed by the participating stores at ION Orchard or at other locations); and
b. ION⁺ Points that have, as determined by ION Orchard in its sole and absolute discretion, been erroneously credited into the Member’s Account, notwithstanding that such ION⁺ Points have already been redeemed. ION Orchard reserves the right to recover from the Member any redemption gifts, vouchers and/or Carpark $ awarded by ION Orchard to the Member based on ION⁺ points that are subjected to such cancellation, deletion and/or deduction, and the Member agrees to return to ION Orchard all such redemption gifts, vouchers and/or Carpark $ in the form acceptable to ION Orchard, as soon as possible upon receiving written notification from ION Orchard.
3.10 ION Orchard may delay crediting ION⁺ Points into the Member's Account until it has verified to its satisfaction that ION⁺ Points were not credited into the Member's Account in breach of any of these Terms and Conditions.
3.11 Effective from 5 Jun 2017, ION⁺ Points will expire on a half year fixed cycle basis. Members will be given a 3 months grace period to redeem their expired ION⁺ Points.
3.12 ION⁺ Points earned from 1 January to 30 June expires on 31 December the same year and will be converted into Grace Points and must be redeemed by 31 March the following year. ION⁺ Points earned from 1 July to 31 December expires on 30 June the next year and will be converted into Grace Points and must be redeemed by 30 September the same year.
3.13 The validity period for Grace Points will not be extended beyond the 3 months period.
3.14 Member shall redeem the benefits under the Programme (including shopping vouchers and carpark benefits) by deducting his Grace Points first before deducting his ION⁺ Points. If his Grace Points are insufficient for the redemption of a benefit under the Programme, the required balance will be deducted from his ION⁺ Points.
3.15 ION⁺ Points and Grace Points are neither transferable nor exchangeable for cash, in part or in full, at any time.
4. USE OF ION+ POINTS FOR VOUCHER REDEMPTION
4.1 ION⁺ Points can be used to redeem shopping vouchers. Effective from 5 Jun 2017, the Member can redeem $40 shopping vouchers with 100 ION⁺ Points. The maximum combined value of shopping vouchers redeemable per ION⁺ Rewards and IONPRIVI Member in a calendar year is $1,000. The maximum combined value of shopping vouchers redeemable per IONPRIVI ELITE Member in their membership year is $8,000. The maximum combined value of shopping vouchers redeemable per The 100 Member in a calendar year is $8,000.
Number of ION+ Points
Value of Shopping Vouchers redeemable
|100 ION+ Points||$40 shopping vouchers|
4.2 The number of ION⁺ Points required for redemption of the respective shopping voucher shall be determined by ION Orchard. For the avoidance of doubt, ION Orchard may at its sole and absolute discretion and from time to time amend the number of ION⁺ Points required for the redemption of shopping vouchers without prior notice to the Member.
4.3 Shopping vouchers are not exchangeable for cash, ION⁺ Points, Carpark $ and/or any other redemption items. Any requests for refund and/or replacement of shopping vouchers will not be entertained.
4.4 Shopping vouchers are available for redemption only at L1 Concierge counter at ION Orchard between 10am and 10pm daily, subject to availability. The Member must be present personally for redemption with his NRIC for verification.
4.5 To the maximum extent permitted under applicable laws, ION Orchard does not make any warranty or representation in relation to any products or services offered in shopping vouchers and shall not accept any liability in respect of any such shopping vouchers.
4.6 Any dispute arising from or relating to the goods and services received from the use of any shopping voucher shall be strictly between the Member and the supplier of such goods and services and shall be settled between them. ION Orchard shall not be liable for any claims arising from or relating to the use of shopping vouchers or to the redemption process.
5. USE OF CARPARK $ FOR CARPARK BENEFIT
5.1 Carpark $ can be used to redeem parking benefit at ION Orchard’s car park.
5.2 The Member must convert their ION+ Points to Carpark $ to enjoy the carpark benefit. Carpark$ is not transferrable back to ION⁺ Points.
5.3 Effective from 5 Jun 2017 the value of 1 ION⁺ Point = $0.40 Carpark $.
|Carpark $||ION⁺ Rewards / IONPRIVI|
|1 ION+ Point= $0.40 Carpark $||Capped at a maximum of $8.00 per visit|
5.4 Subject to the Terms and Conditions herein, Carpark $ available will be automatically deducted, for the benefit of the vehicle bearing the registered active In-Vehicle Unit ("IU") number as submitted by the Member to ION Orchard, and be used towards paying the applicable parking charges or a part thereof (as the case may be) upon the vehicle bearing the registered active IU number exiting the carpark gantry of ION Orchard. If there are insufficient Carpark $ for full payment of the applicable parking charges, the balance parking charges will be deducted from the cashcard in the registered IU.
5.5 In the event that ION Orchard's carpark redemption system is out of service, the Member's Carpark $ will not be deducted and any applicable parking charges will be deducted in full from the cashcard in the registered IU.
5.6 Any balance Carpark $ can be accumulated for redemption during subsequent visits.
5.7 Each Member is allowed to activate ONE (01) IU number only, and sharing of IU number between Members is strictly not allowed.
5.8 This carpark benefit scheme is open to locally registered vehicle with a valid IU number only.
5.9 The Member can convert ION⁺ Points into Carpark $ via the Mobile App, at Self-Service Kiosks or at any ION Orchard Concierge counters (B3 / L1 / L2 / L4 of ION Orchard) between 10am and 10pm daily.
5.10 IONPRIVI ELITE and The 100 Members can enjoy 6-hour complimentary parking per visit and are allowed to activate THREE (03) IU numbers.
6. 2X ION+ POINTS IN MEMBER’S BIRTHDAY MONTH
6.1 Effective from 5 Jun 2017, all Members earn 2X ION⁺ Points on their first successful submission of receipt(s) of Qualifying Purchases in their birthday month.
|Amount spent||ION⁺ Points Awarded|
|ION+ Rewards||IONPRIVI / IONPRIVI ELITE / The 100|
|First $100 spent in the birthday month||10||20|
|Every subsequent $100 on same day||2||4|
6.2 Bonus ION⁺ Points will be credited into the Member's account automatically upon the receipt submission and ION Orchard's acceptance of the receipt submitted.
7. COMPLIMENTARY WIFI ACCESS
7.1 ION⁺ Rewards Members can enjoy 4-hour complimentary wifi access at ION Orchard daily on a maximum of 3 devices within the mall.
7.2 IONPRIVI, IONPRIVI ELITE and The 100 Members can enjoy unlimited complimentary wifi access at ION Orchard daily on a maximum of 3 devices within the mall.
7.3 The use of complimentary wifi is governed by the Wifi Terms and Conditions (published over wifi) which the Member must agree to prior to using the wifi.
8. PERSONAL DATA
8.1 The Member provides his personal data including NRIC number, email address, mailing address, contact number and such other information as may be required by ION Orchard ("Personal Data") for registration for membership and for participation, subject to the Terms and Conditions herein, in redemption activities to exchange ION⁺ Points earned for rewards in the form of shopping vouchers, parking benefit and other benefits and further to be contacted in connection with such redemption activities.
8.2 The Member further agrees to provide his Personal Data so as to receive emails, mails or other forms of communication in connection with ION Orchard's latest promotions, activities and/or events.
8.3 The Member agrees to have his Personal Data kept in ION Orchard's database for:
a. Easy retrieval via the Mobile App, at the Self-Service Kiosks or at any ION Orchard Concierge counters when the Member participates in redemption activities, promotions or any other events or activities of ION Orchard.
b. Participation in future activities, events or promotions of ION Orchard and to be contacted in connection with the same.
8.4 The Member gives his consent and authorisation to ION Orchard to retain, use and disclose his Personal Data in connection with the purposes stated in clauses 8.1, 8.2 and 8.3 herein.
8.5 The Member agrees that his Personal Data is required for his continued membership of and participation under the Programme, and if the Member withdraws his consent for ION Orchard's collection, retention, use and disclosure of his Personal Data, ION Orchard will not be able to administer the privileges and benefits under the Programme. In the event of such withdrawal of consent, the Member's membership of and entitlement to participate under the Programme will be terminated, and ION Orchard will not be liable for non-fulfilment of any of its obligations in relation to the Programme.
9.1 ION Orchard shall not be liable in any way:
(a) For any malfunction, defect or error in any terminal or other data processing equipment, software, app or system used to process the Programme transactions whether belonging to or operated by ION Orchard, retailers at ION Orchard or any other persons;
(b) For any delay or failure in processing the Programme transactions by reason of any electronic, mechanical system, data processing or telecommunication defects or failures, act of God, civil disturbances or any event outside the control of ION Orchard or its officers, employees, servants, agents or contractors;
(c) For any damage to or loss of or inability to retrieve any data or information that may be stored in the Programme membership account or corruption of any such data or information, howsoever caused;
(d) For any fraud in relation to the Programme perpetrated on ION Orchard or any of ION Orchard's employees, servants, agents or contractors; and
(e) For any loss, damage, costs and expenses in respect of or arising out of the Member's failure to update his Personal Data or information or the administration and management of the Programme and membership by ION Orchard including but not limited to incorrect or inaccurate accrual of ION⁺ Points or redemption of any benefits and privileges.
9.2 The Member shall fully indemnify and keep indemnified ION Orchard against all claims, demands, action, proceedings, liability, losses, damages, costs and expenses of any nature (including legal costs on an indemnity basis) incurred or sustained by ION Orchard directly or indirectly by reason of or in connection with these Terms and Conditions, including without limitations:
(a) Any use or misuse of the Programme membership and privileges; and
(b) Any breach of any of these Terms and Conditions on the part of the Member.
10.1 For the purposes of these Terms and Conditions
a. "ION Orchard" shall include Orchard Turn Retail Investment Pte Ltd and Orchard Turn Developments Pte Ltd and may refer to the ION Orchard, as the case may be; and
b. "Programme" shall include IONPRIVI, IONPRIVI ELITE and The 100 memberships which are by invitation only, and "Member" shall include ION⁺ Rewards, IONPRIVI, IONPRIVI ELITE and The 100 members.
10.2 For the avoidance of doubt, $ means the lawful currency of Singapore.
10.3 ION Orchard's decisions on all matters relating to or in connection with the use of the Programme, including but not limited to the privileges and redemption of benefits, shall be final and binding on the Member and no correspondence shall be entertained.
10.4 A person who is not a Member or a party to these Terms and Conditions has no rights under the Contracts (Rights of Thirds Parties) Act (Chapter 53B) to enforce any of the terms and conditions herein.
10.5 These Terms and Conditions shall be governed by and construed in accordance with the laws of Singapore and the Member agrees to submit to the non-exclusive jurisdiction of the courts of Singapore.