LOYALTY 1
     

Members need to transfer ION+ Points into Carpark $ to enjoy carpark benefits. Please scroll down for terms and conditions.

For ION+ Rewards privileges, please click here.

 


 

Frequently Asked Questions (FAQ)

1.What is the Enhanced ION+ Rewards Programme?

The enhanced ION+ Rewards programme is a cardless rewards system launched on 10 November 2014 with the following new features

  • A virtual membership card, which is available for download from the enhanced ION Orchard Mobile App, replaces the physical ION+ Rewards membership card

  • Shoppers can now sign up for ION+ Rewards membership with no minimum spend

  • The ION+ Rewards membership is now a lifetime membership with no expiry

  • ION+ Rewards Members earn ION+ Points for every $100 spent

  • ION+ Points do not expire

  • ION+ Rewards Members can now choose to exchange their ION+ Points for shopping vouchers or transfer the ION+ Points to Carpark $ to enjoy the carpark benefit

  • ION+ Rewards Members now enjoy greater convenience - receipts can be uploaded to earn ION+ Points via the enhanced ION Orchard Mobile Application and/or new Self-Service Kiosks located at various locations around the mall

  • ION+ Rewards Members now enjoy 2-hour complimentary Wifi access at ION Orchard daily

2.What is the maximum number of ION Points that I can earn in a single day?

Members earn 5 ION⁺ Points for the first $100 spent per day (maximum 4 same-day receipts), and 1 ION⁺ Point for subsequent $100 spent on the same day. Multiple submissions in a single day are allowed, subject to a maximum of 4 same-day receipts per submission.

 

Amount spent

ION Points

ION Rewards

IONPRIVI

First $100 per day

5

10

Every subsequent $100 on same day

1

2

Note: Members can accumulate up to a maximum 5,000 points at any one time.


3. How does the enhanced ION Orchard Mobile Application and Self-Service Kiosks work?

  • Members can download the enhanced ION Orchard Mobile App and log in to their online account via the ION+ Rewards tab

  • Members can also log in to their online account via any of the Self-Service Kiosks

  • The Mobile App and Self-Service Kiosks feature the below functions:

(a)  New ION+ Rewards membership registration

(b)  Activate ION+ Rewards online account

(c)  Edit ION+ Rewards membership profile

(d)  Scan and upload receipts to earn ION+ Points

(e)  Transfer ION+ Points to Carpark $ to enjoy the carpark benefit

(f)   Manage In-Vehicle Unit No.

(g)  Check past spending and redemption history

(h)  Check information for ION Orchard events and in-mall campaigns

(i)    RSVP for ION Orchard events

 

  • A notification will be sent via your ION Orchard Mobile App indicating the no. of points earned or used.

 4. If my ION+ Points were earned before 10 November 2014, will they expire?

All ION+ Points (earned before or after 10 November 2014) do not expire.

5. If I signed up for my ION+ Rewards Membership before 10 November 2014, do I get to enjoy lifetime membership?

All ION+ Rewards Members (who signed up before or after 10 November 2014) get to enjoy lifetime membership.

6. Can I earn ION Points for my past receipts?

ION⁺ Points can be awarded for receipts submitted within 7 days of purchase.               

7. If I have receipts that are given to me, can I use it to earn IONPoints?

ION⁺ Points can only be awarded for your own purchases. If any member is found using receipts other than their own purchases to earn/accumulate points, ION Orchard reserves the right to terminate their membership.

8. What is the validity of my ION Points? Is there a cut-off date for redemption of points?

ION⁺ Points do not expire.

9. How do I check my ION Points balance?

Members can check their points balance via the Concierge, ION Orchard Mobile App or Self-Service Kiosks.

10. How long does it take for the ION Points to be updated?

ION⁺ Points are awarded instantaneously upon updating of spend via the Concierge, ION Orchard Mobile App or Self-Service Kiosks.

11. Can I transfer my ION Points to another member?

No. Transferring of ION⁺ Points between members is not allowed.

12. Can I redeem for vouchers with my ION Points?

Yes. ION⁺ Points can be redeemed for shopping vouchers at L1 Concierge, ION Orchard (10am – 10pm daily).

 

 

No. of points

 

Value of Shopping Vouchers

 

100 points

$30 shopping voucher

300 points

$100 shopping voucher

500 points

$200 shopping voucher

                 Note: Exchange of shopping vouchers is capped at $1,000 shopping vouchers per calendar year.

13. What is the maximum amount of Carpark $ I can redeem in a single day?
Members can transfer ION+ Points to Carpark $ to enjoy the carpark benefit.

Carpark $

ION Rewards / IONPRIVI

1 point = 1 Carpark $

Capped at $8.00 per visit


 

 


 

Terms and conditions

 

1. GENERAL

 

1.1 The enhanced ION+ Rewards programme is a cardless rewards system that replaces the current physical membership card with a Virtual Card and allows Members to manage their membership account via the enhanced ION Orchard Mobile App, Self-Service Kiosks.

 

1.2 The Virtual Card is a membership card, available for download from the enhanced ION Orchard Mobile Application (“Mobile App”). The Virtual Card is not transferrable and is issued for use solely by the Member only.

1.3 To enjoy exclusive membership privileges, Members must present a valid Virtual Card.

1.4 For all redemptions and/or update of purchases, Members can upload their original receipt(s) via the enhanced ION Orchard Mobile App, Self-Service Kiosks or personally present a valid Virtual Card and original receipt(s) at any ION Orchard Concierge counter (B3 / L1 / L2 / L4) between 10am and 10pm daily. Photo ID may be required for verification purposes.


1.5 Any offers or benefits conferred by the participating stores under the Programme may be unavailable, suspended or withdrawn by the participating stores at any time for any reason and without notice. ION Orchard shall not be liable for any refusal by the participating stores to confer any offers or benefits under this Programme for any reason whatsoever.

 

1.6 The Member must promptly update any change in personal particulars (including but not limited to a change in email and contact numbers) via the ION Orchard Mobile App, Self-Service Kiosks or personally present a valid Virtual Card and original receipt(s) at any ION Orchard Concierge counters (B3 / L1 / L2 / L4) between 10am and 10pm daily, or via such other means as determined by ION Orchard from time to time in our sole discretion.


1.7 ION Orchard reserves the right to amend or vary the terms and conditions stated herein at any time without notice at its sole discretion.

 

2. ION+ POINTS

 

2.1 ION+ Points can only be awarded for purchases made within 7 days by Members with a valid membership only.


2.2 To earn ION+ Points, Members can upload the original receipt(s) via the ION Orchard Mobile App, Self-Service Kiosks or personally present a valid Virtual Card and original receipt(s) at any ION Orchard Concierge counters (B3 / L1 / L2 / L4) between 10am and 10pm daily. Photo ID may be required for verification purposes.


2.3 ION+ Points will be issued with every minimum spend of $100 nett (maximum 4 same-day receipts for each submission) at ION Orchard only. Multiple submissions in a single day are allowed, up to a maximum of 4 same-day receipts per submission.


Amount spent

ION Points

ION Rewards

IONPRIVI

First $100 per day

5

10

Every subsequent $100 on same day

1

2

                                                                                                                                                         Note: Members can accumulate up to a maximum 5,000 points at any one time.

2.4 ION+ Points do not expire.

2.5 ION+ Points cannot be transferred to another Member, nor refunded or exchanged for cash, in part or in full, at any time.

2.6 Members can transfer ION+ Points to Carpark $ (refer to Point (5) “Use Carpark $ For Carpark Benefit”) via the ION Orchard Mobile App, Self-Service Kiosks or at any ION Orchard Concierge counters (B3 / L1 / L2 / L4) between 10am and 10pm daily.

3. USE OF ION+ POINTS FOR VOUCHER REDEMPTION

3.1 ION+ Points can be used to redeem for shopping vouchers. Maximum value of shopping vouchers redeemable per Member in a calendar year is $1,000.

 

No. of points

 

Value of Shopping Vouchers

 

100 points

$30 shopping voucher

300 points

$100 shopping voucher

500 points

$200 shopping voucher

 

3.2 Shopping vouchers are available for redemption only at L1 Concierge counter between 10am and 10pm daily, subject to availability.

3.3 After redemption, the shopping voucher may not be exchanged for cash, ION+ Points, Carpark $ and/or any item. Refunds and/or replacements of shopping voucher will not be entertained.

3.4 The number of ION+ Points required for redemption of the respective shopping voucher shall be determined by ION Orchard. For the avoidance of doubt, ION Orchard may, from time to time amend the number of ION+ Points required for the redemption of shopping vouchers without prior notice to the Member.

3.5 To the maximum extent permitted under applicable law, ION Orchard does not make any warranty or representation on any product or service offered as shopping voucher and do not accept any liability in respect of any such shopping voucher.

3.6 Any dispute arising from or relating to the goods and services received from the use of shopping voucher shall be settled between the Member and the supplier of the goods and services. ION Orchard shall not be liable for any claim arising from or relating to the use of the shopping voucher or the redemption process.

4. USE OF CARPARK $ FOR CARPARK BENEFIT

4.1 Carpark $ can be used to redeem for parking at ION Orchard.

4.2 Members must transfer their ION+ Points to Carpark $ to enjoy the carpark benefit.

Carpark $

ION Rewards /  IONPRIVI

1 point = 1 Carpark $

Capped at $8.00 per visit

4.3 Carpark $ available will be automatically deducted, based on the registered In-Vehicle Unit (IU) number, for the applicable parking charges upon the Member exiting the carpark gantry. If there are insufficient Carpark $, the balance charges will be deducted from the Member’s cashcard.

4.4 In the event that ION Orchard’s carpark redemption system is out of service, Member’s Carpark $ will not be deducted and any applicable parking charges will be deducted from the Member’s cashcard. 

4.5 Any balance Carpark $ can be accumulated for redemption during subsequent visits.

4.6 Each member is allowed to activate ONE (01) In-Vehicle Unit (IU) number only, and sharing of In-Vehicle Unit (IU) number between Members is strictly not allowed.

4.7 This scheme is open to locally registered car owners with a valid In-Vehicle Unit (IU) number only.

5. COMPLIMENTARY WIFI ACCESS

5.1 Members can enjoy 2-hour complimentary Wifi access at ION Orchard daily on a maximum 3 devices within the mall.

5.2 The use of complimentary wifi is governed by the Wifi Terms and Conditions.

 

      

6.            What is the maximum amount of Carpark $ I can redeem in a single day?

Members can transfer ION+ Points to Carpark $ to enjoy the carpark benefit.

 

Carpark $

ION Rewards /  IONPRIVI

The 100

1 point = 1 Carpark $

Capped at $8.00 per visit

6-hours per visit

 

 

7.            Why are the ION+ Points required to redeem for shopping vouchers higher than ION+ Points required for the carpark benefit?

The redemption point system is put in place by our Management. For enquiries or more information, you may contact our Customer Care Manager at Email: customercare.ionorchard.com.sg.