DEDICATION TO DETAIL
Focused on creating a charmed shopping experience, ION Orchard Concierge sets the standard on impeccable customer care, tailored to the needs of every visitor who sets foot in our premises.For easy access to information, approach our concierge counters on Basement 3, Level 1, Level 2 and Level 4 or call us at our 24-hour hotline at +65 6238 8228.
A SIGNATURE SUITE OF SERVICES
1. Singapore Visitor Centre
An exclusive partnership with the Singapore Tourism Board.
Visiting Singapore? Tourists can access a full range of specialised services at the Singapore Visitor Centre, located at our Level 1 concierge counter.
2. Mobile Device Charging
A mobile device charging station is located at Level 1 beside the concierge counter. Portable chargers are also available for complimentary use from all other concierge counters (B3, L2 and L4).
3. Restaurant Reservations
Our concierge will be happy to assist you in making your reservation when you dine at any of our F&B restaurants.
Heading home? Book a cab at any of our concierge counters.
5. Global Tax Free Service Counter
A one stop tax refund service consisting of hassle-free eTRS ticket issuing, tax refund information, tourist information and more at B3.
Find out more here
The opening hours for SISTIC, located at our L4 Concierge Counter are:
Monday - Saturday: 10am - 8pm
Sunday & Public Holiday: 12pm - 8pm
Alternatively you can buy your tickets online at http://www.sistic.com.sg
PAMPERING SESSION FOR YOUR CAR
Here at ION Orchard, we offer a variety of car grooming services, including treatment, wash, leather care, carpet cleaning, etc. while you shop at our mall.
This service is available at Level 6 car park. Simply approach our valet at our car park lounge located at Level 6 to enquire.
Monday to Thursday (8.00am to 4.59pm)
First 1 hour $2.67
Every subsequent 30 minutes or part thereof $1.28
5pm - 11.59pm
Per entry $3.00
12midnight - 7.59am (the next day)
Per hour or part thereof $1.07
Friday - Sunday & Public Holiday (8.00am to 4.59pm)
First 1 hour $2.56
Every subsequent 30 minutes or part thereof $1.88
5pm - 11.59pm
Per entry $3.74
12midnight - 7.59am (the next day) $1.07
Monday to Thursday
10am to 10pm
Friday to Sunday and Public Holiday
10am to 11pm
Per service is $4.
Valet counters are located at Level 2 and 6.Season parking available for tenants and public. Please contact 6238 8228 for more details.