ION SERVICES

Concierge

DEDICATION TO DETAIL

Focused on creating a charmed shopping experience, ION Orchard Concierge sets the standard on impeccable customer care, tailored to the needs of every visitor who sets foot in our premises.

For easy access to information, approach our concierge counters on Basement 3, Level 1, Level 2 and Level 4 or call us at our 24-hour hotline at +65 6238 8228.

A SIGNATURE SUITE OF SERVICES

1. Singapore Visitor Centre
An exclusive partnership with the Singapore Tourism Board.

Visiting Singapore? Tourists can access a full range of specialised services at the Singapore Visitor Centre, located at our Level 1 concierge counter.

2. Mobile Device Charging
Complimentary mobile device charging is available at the charging stations located at B3, L1, L3 and L4.

3. Restaurant Reservations
Our concierge will be happy to assist you in making your reservation when you dine at any of our F&B restaurants.

4. Taxi-Booking
Heading home? Book a cab at any of our concierge counters.

5. Global Tax Free Service Counter
A one stop tax refund service consisting of hassle-free eTRS ticket issuing, tax refund information, tourist information and more at B3.

6. Loan of Wheelchairs and Baby Strollers
Complimentary loan of wheelchairs and baby strollers is exclusively available to ION+ Rewards members at our Level 1 concierge counter, subject to availability. Loaned equipment must be returned by 9.30pm daily. Not yet a member? Sign up for free at http://www.ionorchard.com/en/sign-up to enjoy this and other exclusive member benefits!

7. Self-Service Lockers
Need to deposit your shopping bags? Day-use self-service lockers (H155cm x W37cm) are available at Level 6 (next to the Valet Lounge near Lift Lobby A) for a non-refundable S$1.00 for each use. An administrative fee of S$30.00 will apply for any loss of locker key or overnight storage.

 

Gift Vouchers

 

SISTIC

TICKETING SALES

The opening hours for SISTIC, located at our L4 Concierge Counter are:

Monday - Saturday: 10am - 8pm
Sunday & Public Holiday: 12pm - 8pm

Alternatively you can buy your tickets online at http://www.sistic.com.sg

 

Carpark Information

CARPARK CHARGES

MOTOR VEHICLES

 
Monday to Thursday
 
8.00am - 4.59pm
First 1 hour $2.67
Every subsequent 30 minutes or part thereof $1.28
 
5.00pm - 11.59pm  
Per entry $3.00
 
12.00 midnight - 7.59am (the next day)  
Per hour or part thereof $1.07
 
Friday to Sunday and Public Holiday
 
8.00am - 5.59pm
First 1 hour $2.56
Every subsequent 30 minutes or part thereof $1.88
 
6.00pm - 11.59pm  
Per entry $3.74
 
12.00 midnight - 7.59am (the next day)  
Per hour or part thereof $1.07

MOTORCYCLES
 
8.00am - 7.59am (the next day)
Per entry $4.28

 

VALET SERVICES

Monday to Thursday
10.00am - 10.00pm

Friday to Sunday and Public Holiday
10.00am - 11.00pm

Per service is $4.  

Valet counters are located at Level 2 and 6. 

Season parking available for tenants and public. Please contact 6238 8228 for more details.

 

 

CONNECT WITH US ON

AWARDS

Singapore Tourism Awards 2018SINGAPORE TOURISM AWARDS 2018,
Special Recognition Award 

Read More

WHAT'S ON

CONTACT

  • 2 Orchard Turn
    Singapore 238801
  • Open Daily: 10am - 10pm
  • Click for more details

Orchard Turn Retail Investment Pte Ltd [A joint venture company between CapitaLand & Sun Hung Kai Properties]

© 2016 ION Orchard. All Rights Reserved.