DEDICATION TO DETAIL
Focused on creating a charmed shopping experience, ION Orchard Concierge sets the standard on impeccable customer care, tailored to the needs of every visitor who sets foot in our premises.For easy access to information, approach our concierge counters on Basement 3, Level 1, Level 2 and Level 4 or call us at our 24-hour hotline at +65 6238 8228.
A SIGNATURE SUITE OF SERVICES
1. Singapore Visitor Centre
An exclusive partnership with the Singapore Tourism Board.
Visiting Singapore? Tourists can access a full range of specialised services at the Singapore Visitor Centre, located at our Level 1 concierge counter.
2. Mobile Device Charging
Complimentary mobile device charging is available at the charging stations located at B3, L1, L3 and L4.
3. Restaurant Reservations
Our concierge will be happy to assist you in making your reservation when you dine at any of our F&B restaurants.
Heading home? Book a cab at any of our concierge counters.
5. Global Tax Free Service Counter
A one stop tax refund service consisting of hassle-free eTRS ticket issuing, tax refund information, tourist information and more at B3.
6. Loan of Wheelchairs and Baby Strollers
Complimentary loan of wheelchairs and baby strollers is exclusively available to ION+ Rewards members at our Level 1 concierge counter, subject to availability. Loaned equipment must be returned by 9.30pm daily. Not yet a member? Sign up for free at http://www.ionorchard.com/en/sign-up to enjoy this and other exclusive member benefits!
7. Self-Service Lockers
Need to deposit your shopping bags? Day-use self-service lockers (H155cm x W37cm) are available at Level 6 (next to the Valet Lounge near Lift Lobby A) for a non-refundable S$1.00 for each use. An administrative fee of S$30.00 will apply for any loss of locker key or overnight storage.
Find out more here
The opening hours for SISTIC, located at our L4 Concierge Counter are:
Monday - Saturday: 10am - 8pm
Sunday & Public Holiday: 12pm - 8pm
Alternatively you can buy your tickets online at http://www.sistic.com.sg
PAMPERING SESSION FOR YOUR CAR
Here at ION Orchard, we offer a variety of car grooming services, including treatment, wash, leather care, carpet cleaning, etc. while you shop at our mall.
This service is available at Level 6 car park. Simply approach our valet at our car park lounge located at Level 6 to enquire.
Monday to Thursday (8.00am to 4.59pm)
First 1 hour $2.67
Every subsequent 30 minutes or part thereof $1.28
5pm - 11.59pm
Per entry $3.00
12midnight - 7.59am (the next day)
Per hour or part thereof $1.07
Friday - Sunday & Public Holiday (8.00am to 4.59pm)
First 1 hour $2.56
Every subsequent 30 minutes or part thereof $1.88
5pm - 11.59pm
Per entry $3.74
12midnight - 7.59am (the next day) $1.07
Monday to Thursday
10am to 10pm
Friday to Sunday and Public Holiday
10am to 11pm
Per service is $4.
Valet counters are located at Level 2 and 6.Season parking available for tenants and public. Please contact 6238 8228 for more details.