Responsibility

• Responsible for security and safety aspects for all shoppers, tenants, and staff; identify hazards, security threat, crowd control, and fire hazard
• Attend to incidents involving Security and Fire related issues and assist authorities such as SPF and SCDF, whenever required
• Perform traffic management duties at Drop Off Point, carpark entry, and exit; assist motorist to resolve matters and provide onsite assistance during their exit/entry
• Actively seek out opportunities to provide personalized service and moments of delight such as welcoming shoppers, assisting elderly, etc
• Assist shoppers and tenants with directional queries and product knowledge while maintaining service standards
• Manage daily operations at Command Centre including performing pass counter duties, lost & found properties, etc
• Conduct mall wide safety and defect check as well as safety check on renovation units
• Render first aid during emergencies or to unwell shoppers and staff when required
• Any other ad-hoc duties as required

Qualifications/Requirements

• Minimum GCE ‘N’ Levels with either Security/Safety/Hotel backgrounds preferred
• Enthusiastic and service-oriented individual with a friendly and pleasant personality
• Vigilant, alert with a keen eye for details
• Willing to work on weekends, public holidays, and rotating shifts
• Candidates who possess PRD Certificate will have an added advantage

Responsibilities

• Oversee tenant handover, takeover, fitting out, minor additions & alterations, reinstatement processes.
• Monitor and ensure tenants’ compliance with mall guidelines, house rules, tenancy obligations and relevant statutory requirements.
• Conduct regular inspections and follow up on operational, compliance and rectification matters.
• Facilitate tenants’ in-store events and activities, ensuring compliance with mall guidelines and operational requirements.
• Communicate mall operational requirements to tenants in an effective manner.
• Plan, coordinate and facilitate tenant talks from concept to execution
• Foster and maintain strong tenant relationships through regular engagement, effective communication and serve as the key liaison between tenants and Mall Management.
• Manage tenant-related administration, records, documentation and outstanding payments.
• Support the management of tenancy disputes, arrears and litigation matters where required.
• Work closely with internal departments and stakeholders to ensure seamless mall operations and effective implementation of tenancy obligations.

Qualifications/Requirements

• Possess a Degree or Diploma in Property Management, Business Administration, Real Estate, or a related discipline
• Minimum 3 years of relevant experience in a similar position
• Project management skill is an advantage
• Analytical, detailed and systematic
• Proficient with MS Office